Dovetails LLC manages retail, consignment, and auction services online and at our two Naples, Florida locations. Our retail / consignment division is commonly referred to as Dovetails and our auction division is d.b.a.Auctions Neapolitan. Because of this, there are numerous policies governing the use of our physical locations and websites as well as specific policies outlined below.
Please familiarize yourself with these policies and contact us if you have any questions.
These policies are streamlined for our Dovetails stores, both physical and online. For specific auction related information please visit our sister site, Auctions Neapolitan.
Shipping and insurance costs are always the responsibility of the purchaser.
Currently, we are not set up to ship ourselves. However, we have long established relationships with several professional shipping companies in our area. Orders will be shipped at the lowest possible rates through these parties and you will be billed separately for the costs. (It is actual cost, without markup from us.)
Please be aware that we will not be liable for damage or loss in shipment and highly recommend that you pay for insurance coverage on your purchase.
We will be happy to assist you or if you have specific shipping requests, or want to obtain competitive quotes for shipping, please feel free to communicate directly with the professionals. Below are several companies that have successfully shipped thousands of items for our clients. They are each reputable, professional and very familiar with our company. They will make the process easy and as cost effective as possible. You are NOT required to use them and may use any shipping and packaging company you prefer. However, anyone coming to pick up your items MUST have written permission from you to do so. (Email is fine.)
Pack It / Ship It, Inc. – Linda L. Douglas, owner
Pack Mail – New Ownership
The UPS Store – Jason, owner
Chalk Paint® decorative paint, clear and dark wax, and all other items in liquid, gel, or paste form are NOT returnable. No exceptions will be made.
Online color renditions are not accurate, the material can be affected by severe weather and/or improper storage, and there are legal ramifications to consider with return shipping. If you are unsure of what you are buying, do not buy it online. We encourage you to visit the Stockist nearest you to experiment and learn more about the products.
Online Store Return Policy For All Other Sales:
Items are sold as-is and all sales are final, but we believe in honest representation of the items being sold and stand behind our descriptions. Please view images carefully because they are an integral part of our descriptions. In the event an item is materially different than described, we will refund the purchase price, provided the purchaser adheres to the following:
- Send an e-mail to us within 2 business days of receiving the item.
- Give a brief description of your purchase and the problem.
- Obtain a confirmation for the return.
- Return the item to us in the same condition as when sold.
- Package the item securely and ship insured for the full invoice amount paid.
- Enclose your name, address and phone number, and copies of our invoice and the return shipping invoice.
- Provide us with the shipping tracking number.
Please note: all antique or pre-owned items will have some degree of wear. We encourage you to call us to discuss any particular questions you might have prior to purchasing. Also, color discrepancies are not within our control and will not be considered. Computer monitors can render colors differently, and the color you see on your monitor may not be exact.
In-Store Return Policy:
When you come to one of our stores to purchase, all antique and resale items are sold as-is and all sales are final. All furniture items are sold as-is and all sales are final. This means No refunds, no returns, no exchanges. However, we have a 24-hour approval system. If you would like to make arrangements for a 24-hour approval for these items, please discuss the terms with a sales representative prior to invoicing.
Chalk Paint® and related products are sold Final Sale. No return, no refund, no exchange. .
Retail (brand new) giftware and accessories from our 10the street south, Dovetails Estates & Decor shop may be returned for store credit within 5 business days when accompanied by the original receipt. (Some restrictions may apply.)
If you have specific questions regarding our return policies, please call 239-262-7333 prior to purchase.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs.)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you.)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs;
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested;
To administer a contest, promotion, survey or other site feature;
To send periodic emails; The email address you provide for order processing, will be used to send you information and updates pertaining to your order, information on upcoming auctions, sales and events, and notices pertaining to changes or updates to our site.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All personal information is transferred through the use of a secure server. Your sensitive/credit information is transmitted directly to PayPal, which uses the most advanced technology to secure your privacy. This may include Secure Socket Layer (SSL) technology and encryption for their Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. We do not access your financial information and your private information (credit cards, social security numbers, financials, etc.) are never stored on our servers.
Yes. (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties, such as PayPal or shipping companies, who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. For example:
“We allow third-party companies, including AddThis, to collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.org.”
California Online Privacy Protection Act Compliance: Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to the ‘Edit Profile’ page.
Children’s Online Privacy Protection Act Compliance: We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
Terms and Conditions for the use of this site:
Please also visit our Web Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.shopdovetails.com
This policy was last modified on 6/24/2012. (June 24, 2012)
This website is owned and operated by Dovetails LLC. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’).
This agreement is in effect as of Sep 24, 2011.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
iii. Contains any type of unauthorized or unsolicited advertising;
iiii. Impersonates any person or entity, including any auctionsn.com employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Dovetails LLC , and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources.
i. You agree to indemnify and hold harmless Dovetails LLC and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that;
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Dovetails LLC or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Dovetails LLC will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
All content and materials available on auctionsn.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Dovetails LLC, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Dovetails LLC .
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by Dovetails LLC from our offices located in the state of Florida, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of Florida, by accessing our website, you agree that the statutes and laws of Florida, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, Florida. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
UNLESS OTHERWISE EXPRESSED, Dovetails LLC EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
1100 1st Avenue South
Naples, Florida 34102